Comprehensive Performance Management and Interaction Analytics Solutions

To protect your investment, you need to be secure with your recording solution vendor and Firstline Business Systems is committed to helping solve problems such as Evidence Delivery, Interoperable Systems, Data Protection, Security and Retention now…and in the future.

NICE-brand solutions include:

NiceLog and NiceCall Focus III — State-of-the-art high-density recording platform with up to 480 channels in a single chassis.

Scenario Replay — The industry’s best multi-channel search, replay and incident reconstruction tool.

Storage Center — Enables long-term archiving and quick retrieval of your recorded calls.

NiceUniverse — A complete quality management solution.

Voice over IP (VoIP) — Certified software only or hardware plus software solutions.

Last Message Replay — Rapid single-click access to recent transmissions for call takers and dispatchers.

Trunked Radio Solutions — Certified solutions to record audio and data from the leading trunked radio providers.