A Unified Architecture for all Analog TDM and VoIP Environments

The NICE VoIP recording suite is a comprehensive solution that enables organizations to perform compliance recording and quality management with a single powerful system, increase productivity with recordings being easily retrieved and instantly replayable by anyone who needs them, anywhere. NICE VoIP solution supports all major vendors, including Alcatel, Avaya, Cisco, Nortel and Siemens.

The NICE business portal provides each user with a summarized, fully personalized view of the information gathered from the analyzed interactions.